1. Home
  2. FAQs

Who are Portel AV?
We’ve been around since the 80s, assisting businesses with their communication needs. From one telephone to as many as you need, we can provide you with our VoIP systems from right here in the UK. Either fitted at your own office or hosted by us in our Cloud based Server Centre.

We’re don’t employ salespeople, so you can be safe in the knowledge that no one’s vying for any commissions. You’ll speak directly to an engineer who will deliver and install your telephones or despatch them to you to install yourself.

VoIP – What is it?
VoIP simply put, is Voice Over Internet Protocol. Sometimes called IP Telephony, Internet Telephony or even Internet Calling. All it means, is that instead of a traditional telephone line, you run the telephone service via the internet. Great news given that in the not too distant future, all analogue telephone lines and ISDN circuits will be defunct! Some predict, by as early as 2025! Perhaps now would be a good time to check out VoIP!

How can Voice over Internet Protocol help my business?
If you think it through, it makes sense. With more and more people working from home and requiring flexible working, having a telephone system that can keep up is more important than ever before, to help colleagues (stay) connected. On finishing work for the day, they simply press the ‘Do Not Disturb’ button to drop out of the ring groups. Plus, operating over the Internet means that operationally it’s more straight forward, helps reduces the need for as much hardware. Massive bonus – because you’re connected through the internet, this means increased connectivity too!

Is VoIP cost effective?
Absolutely yes. Because of the reduced requirement for hardware, it’s very easy to get your business set up and running with VoIP quickly and very cheaply. Because you’re using your Internet connection to make the calls, this is more cost effective than the traditional landline.

What if I need more than one telephone?
Not a problem. Give Portel AV a call and they’ll be with you in a jiffy with as many additional handsets as you need. Either personally installed or posted out. Whatever works best for you.

How many lines can I have?
Lines are totally and utterly scalable. Plus, if you have less than five telephones in one location, then talk to us about our Liberty VoIP Cloud system where you’d have access to 50 lines, voicemail, music on hold all included in the price of the phone! Unlike other providers, these are not added extras.

Can I keep my number; I’ve had it for years?
Absolutely. If you’ve ever ported your mobile number to another mobile telephone, it’s a similar process, called porting. Just send us the numbers and we’ll do the rest.

Does it matter which broadband connection I have for VoIP?
Portel AV will carry out a site survey ahead of supplying your telephones and this is something we will check for you. However, don’t be concerned if you don’t have the highest speed or the most expensive connection.

Generally speaking, the higher the speed, the more calls you can make at any one time. However, one call will only use around 60k of upload and download speed, which is a very small amount. It may be that you need a better router to enable more simultaneous calls, but again, we always know what’s required, it’s our job, so please don’t be concerned.

How many calls can I make at any one time?
As mentioned above, this is dependent on your broadband speed. As a rule of thumb, 8 Mb/s broadband will deliver approximately 110 simultaneous calls. Fibre optic will allow for many, many more simultaneous calls. Your router also makes a huge difference. We can help with that too!

Should I make my business future proof now?
In our humble opinion, yes. At Portel AV, there’s no middleman, we send out our own qualified engineers who will undertake a complimentary site visit to be sure of your needs, thus ensuring our VoIP installation service is tailored to your business.

If you want a few telephones now, no problem. If your business grows and you need more handsets in the future, no problem. You can be sure of the absolute best customer service whether you want one or one hundred telephones. As we have the utmost respect for your home/workplace, some of our engineers are even known to take their slippers!